Your first session focuses on understanding your concerns, goals, and what brought you to counselling. We explore your history, clarify what you hope to achieve, and discuss how we can work together in a safe, supportive environment.

I offer a highly regulated, ethically grounded counselling service supported by memberships with ACA Level 3, CCPA–CCC, and PACFA Clinical Registrant. This means you receive care from a Counsellor who meets advanced standards for training, supervised clinical practice, and ongoing professional development.

My approach is warm, collaborative, and evidence‑based. I focus on creating a safe, non‑judgmental space where you feel heard, understood, and supported. Every session is tailored to your needs, your pace, and your goals — not a one‑size‑fits‑all model. My style is warm, steady, and collaborative — we move at your pace, explore what matters to you, and build skills that genuinely support your wellbeing.

My commitment is to provide therapy that is both professionally regulated and genuinely human. We combine a thoughtful, human-centered approach with clear communication. It’s not just what we do—it’s how we do it that sets us apart.

If we happen to see each other in public, I will not approach you or acknowledge our therapeutic relationship unless you choose to do so first. This protects your privacy and maintains confidentiality, in line with professional ethical standards.

You are welcome to say hello if you feel comfortable, but there is never any expectation to do so. If you do initiate contact, I will keep the interaction brief and respectful to ensure your boundaries and confidentiality remain fully protected.

Ages 5–12 : For younger children, parents or caregivers are usually involved in the therapeutic process. I may share general themes — such as emotions we’re working on, coping skills, or progress — but I do not share private details unless the child wants me to or there is a safety concern. My goal is to support the child while also helping parents understand how to best care for them. For children aged 5–12, parents or guardians remain in the room during counselling sessions. This helps younger children feel safe and supported, and allows caregivers to be part of the therapeutic process in an age‑appropriate way.

Ages 13–18 :Teenagers have a greater right to privacy. What we discuss in therapy stays confidential unless:

• You give permission for something to be shared

• There is a legal requirement

• There is a serious and immediate risk of harm

I do not tell parents the specifics of what you say. Instead, I may share general wellbeing updates or safety‑related information if needed. You are always informed before anything is shared.

I support clients with a wide range of concerns, including anxiety, stress, relationship issues, grief, trauma, life transitions, emotional regulation, and personal growth. If you’re unsure whether counselling fits your needs, we can explore that together.

The length of counselling varies depending on your goals and the complexity of your concerns. Some clients benefit from short‑term support, while others prefer longer‑term therapeutic work. We regularly review progress to ensure sessions remain helpful.

Ears For You offer both. You can choose between secure online sessions or in‑person appointments, depending on your comfort, accessibility needs, and schedule.

Absolutely. You are in full control of your therapeutic journey. You may pause or end counselling whenever you choose, and we can discuss a supportive transition if needed.

You can book sessions online or by contacting Ears For You directly via phone or email. If you need to cancel or reschedule, please provide 12 hours notice to avoid cancellation fees.

In both Canada & Australia, counsellors are required to follow strict confidentiality laws — but there are important limits. If you talk about a past crime that does not involve ongoing risk, your information is generally kept confidential. Counsellors are not mandated to report historical crimes unless they involve current danger or specific legal obligations.

However, I must report information if:

• There is a serious and immediate risk of harm to you or someone else

• A child or vulnerable person is currently being harmed or at risk

• The crime involves ongoing danger, such as planned violence or abuse

• A court legally compels disclosure

These rules exist to protect safety, and they apply to all regulated counsellors under ACA, CCPA–CCC, and PACFA standards.

If something sensitive comes up, I will always explain your options, and support you through the process. My goal is to keep you safe while respecting your privacy as much as the law allows.

No. As a counsellor in membership with by CCPA, ACA and PACFA, I do not provide formal clinical or medical diagnoses. My role is to support your emotional wellbeing, help you understand your experiences, and work with you to develop coping strategies and therapeutic goals.

If your situation would benefit from a formal diagnosis or specialised assessment, I can help by:

• discussing your concerns

• providing information about community resources, medical professionals, or mental health services

• supporting you emotionally through the referral process

You will never be left on your own — even if I cannot diagnose, I can guide you toward the supports while continuing to work with you therapeutically.

Online sessions work much like in‑person sessions, but with added attention to privacy, technology, and safety. You’ll need a quiet, private space and a stable internet connection. I use secure, encrypted platforms that meet professional standards for confidentiality under ACA, CCPA, and PACFA guidelines.

If the connection drops during your session, I will call you immediately to re‑establish contact. If we cannot reconnect online, we will continue the session by phone or reschedule if needed. Your safety and continuity of care remain the priority.

Yes. Every session begins with a brief mandatory safety check to ensure you are emotionally and physically safe before we continue. This helps identify any immediate concerns and ensures the session is grounded, stable, and supportive.

During your intake session, we also complete a full risk and safety assessment. This includes exploring your wellbeing, support systems, any risks of harm, and any factors that may require additional care or planning. These assessments are standard in mental health practice and help ensure you receive safe, ethical, and appropriate support.

You can book your session by clicking the Book Now button on the website. When you do this, you’ll be redirected to the Jane App, which is the secure booking and practice‑management system we use for all appointments.

Jane keeps your information safe, allows you to choose your appointment time, complete intake forms, and receive reminders — all in one secure place.

If you prefer to book directly or need help with scheduling, you can also contact Ears For You using the phone numbers provided on the website for both Canada (+61 3683389032) and Australia (0449092965). I’m always happy to assist you with finding a suitable appointment time.

An Employee Assistance Program (EAP) is a confidential workplace benefit that provides employees and their families with short‑term counselling, mental health support, and resources to help manage personal, emotional, or work‑related challenges. EAP services are designed to improve wellbeing, reduce stress, and support productivity.

Partnering with Ears For You Counselling & Mental Health Services for Employee Assistance Program (EAP) support is simple and designed to meet the unique needs of your organization. We work directly with employers, HR teams, and leadership to deliver confidential counselling, workplace mental health support, and trauma‑informed critical incident response.

Reach out to discuss your organization’s goals, challenges, and the type of mental health support your employees need. We offer flexible EAP models tailored to small businesses, mid‑size companies, and large organizations.

We help you select the right level of service — from short‑term counselling to ongoing workplace mental health support, critical incident response, and wellness workshops. Each plan is customized to fit your culture, budget, and employee needs.

Employees and eligible family members can book sessions directly with us. We offer virtual counselling across Canada & Australia and in‑person support in Calgary.

If your workplace experiences a distressing event, you can request immediate trauma‑informed support. We respond quickly to help stabilize teams, reduce emotional impact, and restore psychological safety.